Hotel Complex Zara Bansko

Overall I can say that it was OK. The staff was very nice. The room: it was clean, spacious, and it was very warm. Also the bathroom was spacious and we had hot water at anytime of the day or night. The food & serving: morning & evening we had buffet. A lot of cold cuts and types of cheeze , olives, cereals with milk, fruits etc. What we did not liked: - the food was not very tasty. - there was just one meat dish among all the types of food. We never had any grill meat. - the festive New Year's Eve food was poor, tasteless. We would have prefered if they had left the buffet instead of what we had received... - the walls were very thin and we could hear every sound on the hallway, every door, every discussion, etc.

If you are not planning to eat at the restaurant then don't come here,since there is nowhere to eat at the room and even if you paid for the restaurant it's pretty expensive

The first room we were given reeked, you couldn't stay more than 30 seconds in there with the windows closed and the hotel manager treated us like we were crazy telling us that it is the best room in the hotel and he is staying there when it is available. Don't stay in room 1202. The breakfast is the same every day and the pancakes are always undercooked. Dinner is pretty divers, they try their best to make a pretty well rounded menu, but it is not the best. We wanted to throw my father a party, talked to the ladies at the reception and we got the answer from the manager after we inquired a second time. The answer was that we could have the celebration in the restaurant, with 20 people max (we were a group of about 30 people), the alcohol fee would be 20€ per person without the beverages included and the cake would be 50€. We decided to have a smaller get togather in our room, but due to the thin walls, one of the other guests came to us at about 8:30 pm to ask us to be quiet so they could rest (they were at the oposite end of the hallway). One of the shuttle bus drivers wasn't paying that much attention during the short ride to the gondola and hit a few cars. The distance from the hotel to the city center was quite big so we mostly stayed in the room after we came from the slopes or dinner. It wasn't a pleasant experience overall, would not recommend. We have been comming in Bansko for at least 6 years, but never stayed in such a bad place.