Hotel Condesa Mallorca

Great hotel for young families, fun slides for babies and toddlers. Best food I've had at an all inclusive in Europe (lots of meat, fish and vegetarian options, amazing fruit). Rooms slightly smaller than standard so make sure to book a bigger room if you need a cot. Jenna and all the reception staff were brilliant, all very helpful. Our return flight was later so we needed a late checkout and a shower room, and Jenna helped make sure it all worked out perfectly. We will go back next year!

We are very satisfied with our stay. The hotel was very clean, the food was good and plentiful, we are very satisfied with the children's corner and the children's pool, as well as the childcare. The program was fun and varied. The staff was friendly. Good location of the hotel and close to a very nice beach. Ideal for a family vacation with children. Negatives: The walls in the room needed refreshing, the shower and the bathroom drain were damaged. The bedroom is small and uncomfortable for two larger guests.

Some good points and some not so good. Overall it's a decent hotel and we enjoyed our stay Bad - The room toilet doors are not normal doors and leave a gap all the way around (swing doors). Not romantic and disgusting. - The restaurant is very bad at labelling the food on the buffet. You have no idea if it's pork or chicken or what some of the food is. You're constantly having to ask, it is so tiring that you get fed up of it and ignore some food. It's such a bad experience and is simply not good enough, it's a safety issue, it's a common decency issue, it's a laziness issue. The staff English isn't good enough sometimes to describe what the food is so it needs labelling. Please do better. This is essential. - Our arrival was a late one. We missed lunch and dinner but still paid full rate. On leaving day we only got lunch and no dinner even though we left at 11pm. - The safe costs €3 + per day! Outrageous. The safe to buy only costs €20! If your hotel is safe, then you don't need the safe, if your hotel isn't safe then the safe should be free! Who do you think you are charging for a safe? - Rooms need updating Good - Food is fairly good and good variety - easy access to beach - pool is nice and clean - staff are friendly (except one young dark skinned guy on the reception, he has an ego). - They provided a shower on the day of leaving as we checked out but left at 11pm. This was very good and appreciated and there wasn't a charge. Fantastic. - Entertainment was good especially the African dancers and queen tribute. - bar staff were very good and proficient although maybe could do with more staff at busy times. - shower was nice. - they did a really nice birthday surprise. It made the day special and a moment we won't forget. Overall we enjoyed our stay.