Hotel Convento Aracena & SPA

Easy walking distance to the centre. Lovely original building with a reasonable size swimming pool. Staff really helpful. Restaurant food is good but quite pricey for what it is.

The experience had its ups and downs. Our room keys repeatedly stopped working. The female receptionist was helpful and gave us extras, but the male receptionist was patronising, blaming us for placing them near phones or magnets, which we hadn’t done. The same man rudely stopped a friend at reception after another staff member had allowed her to say hello. No proper apology was given—just a snarky remark after we pointed out it was their mistake. I also forgot my child’s swimming costume and called the next day, only to be told nothing could be done until the following day, with no lost property service or communication from staff.

As a seasoned traveler, I’ve stayed at countless hotels worldwide, but I’ve never encountered such a disappointing experience as I did at Convento de Aracena. We were told the hotel was fully booked, yet we clearly saw available rooms. To make matters worse, the receptionist didn't even open the door to us, communicating through a glass window, which felt unwelcoming and unprofessional. I highly advise against trusting this hotel. If you're looking for a place with genuine hospitality and warmth, I recommend heading to the nearby Barceló Aracena Hotel, just a mile away. There, we were welcomed with open arms, exceptional service, and a stunning view—something sadly lacking at Convento de Aracena.