Hotel Convento de São Paulo

Rating: 5/5 Another gracious stay at Convento São Paulo, as always! The rooms are incredibly comfortable, and I was happy to receive the same room as my last visit, 138. While the bed is a bit small, it’s very comfortable, especially the pillows—I slept soundly through the night. The staff is always warm and welcoming, consistently going above and beyond to make the stay special. Dinner and breakfast were both excellent, offering a wonderful dining experience. The hotel provides several facilities and activities, and from the moment you drive into the parking lot, you’re instantly transported to the past with the unique and historical atmosphere. A truly memorable experience, I can’t wait to return!

The overall experience at the Hotel Convento de São Paulo was good including the restaurant but we were really disappointed and almost ready to cancel our entire stay from the first room they gave us. We booked the Suite, Annex Building (Fonte (outside the Main Building)) and what we got was nothing like the vaulted ceiling room we chose when booking. The room 314 we got should be condemned for having a serious mold problem and was extremely uncomfortable to breath in regardless of trying to air the space out with the windows open. The sheets literally felt damp to the touch as if they either hadn't been dried properly or the dampness of the space was affecting them. The bed was not the double/queen bed shown in the pictures either. It was two single beds side by side. We were shocked that this was what we were paying $150 usd a night for in the off season. If we hadn't gotten there so last the first night from our long drive to the hotel we would've gone to the front desk right away and had the room either changed to our great inconvenience after un-packing. The next morning we brought this to the attention to the staff member at the front desk who then switched us to the correct room that we booked and from there on out we were extremely happy with the rest of our stay. The claim made by staff is that there are many rooms (11 different room options). There is only 1-2 pictures of the rooms yet nearly 100 photos of the property grounds... Why not have the photographer take more pictures of the rooms so you know exactly what you’re getting? But this allows the staff at their discretion to give you a room you didn’t book. That whole process is very misleading and not appreciated. Since the hotel didn’t do it correctly, I’m going to upload photos of the room we booked and what we got so it’s clear for all what the Suite, Annex Building (Fonte (outside the Main Building)) we booked and what you can end up in. Again, we were happy with our correct room which was beautiful but what a hassle it was at the start and I can’t say it didn’t affect our overall feeling of the hotel. Last thing I’ll mention is the restaurant for dinner on property is excellent, especially the duck. Highly recommend that. Hope this all helps!

It's a beautiful place, full of history, carefully taken care of. The staff was very attentive and polite. Sadly we didn't have time to explore the whole property. There was however a huge problem with our stay. The room was next to a boiler machine room that was VERY noisy throughout the whole day and evening. It kept turning on and off every 30 seconds. We were awakened by this in the morning and it was impossible to sleep. It only shut off between 10PM and 8 AM. This is totally unacceptable for a place where you're supposed to sleep, rest and relax. It was the Cruzeiro Room.