Hotel Cristal

The hotel is perfectly located in the middle of the main street of Bariloche where all the chocolate shops are and a close walk to the best bars and restaurants. The room had a pretty old feel but the main issue was the radiator in the bathroom would not turn off, so was blazing hot the entire time, and after I asked for assistance they weren't able to turn it off, I got around the heat traveling by keeping the windows open, but the cleaners would close them again and keep the bathroom door open during the day so the heat would buildup in the room again before coming back. Luckily there was a powerful fan provided. The breakfast was adequate but nothing special.

The location and the reception team were great, but overall we expected more and were a bit disappointed. The room was nice but the pools were a bit cold, and the breakfast was with low quality products. Tired fruits and dry bread..

Horrible experience! I had my booking canceled one day before my flight, they just sent out my reservation to another hotel without even having the curtesy of calling me and telling me about a "system problem" were they overbooked (my booking was done almost two weeks prior). They had the outrage to even say I was getting a discount, I discount from the original hotel (Cristal) yes, but not to the one I was being sent out to, actually more expensive. The sent out the message at 2pm, and all administrative staff leaves at 2, so when I try calling of course there was no one to help me, very frustrating! UPDATE: The other hotel I was sent to, was not a 4 star hotel, I was charged 3 TIMES MORE than what they said, trying to fix it now with my bank because the Kenton hotel has not only not been helpful but very rude. I am changing it from 1 star to 2 stars for the only reason that even though the staff at the Cristal was not able to deal with my situation in the best way possible they were never rude.