Hotel Crocus

This was my third stay with Hotel Crocus and each time has been an enjoyable experience. The rooms are clean, staff friendly and helpful. Highly recommend the restaurant that is in the hotel, many choices, even provide vegan/vegetarian options. The Hotel is located not far from the shopping/tourist district and the ski lifts and cable car to the top of Kasprowy Wierch, which is a breathtaking experience. The pool and hot tub are clean, very relaxing. I also would recommend the spa services, the staff are competent and professional. Hotel Crocus is my first choice when I plan a trip to Zakopane.

Friendly hotel as well for families. A bit tight car park with limited capacity in comparison to the accommodation capacity in my opinion. Rich breakfast with good quality. A bit longer walking distance to the city centre, which was not a big deal for us. We had room with the windows to the main street/road. I was surprised about relative high noise coming from the traffic but as well from inside of the hotel (e.g. cleaning activities, elevator, stairs, etc.) in to the room.

We were a party of 3 staying for 2 nights. The hotel is located in a lovely green area with a small brook beside that is really pleasant during nights. It is clean and quite. Unfortunately the positive finishes here. We haven't met one smiling member of staff during our stay, even the receptionist who checked us in was very serious and not pleasant. They advertise this hotel as a luxurious wellness, but the oposite is true. The accurate description should be: a hotel with a small swimming pool, small sauna, small steam room and no chairs or beds to relax. The massage was good and the girls were lovely. Before booking this hotel we ask about vegan options and specify that one of us is vegan. The options were limited to one poor meal ( rice and cauliflower). The other meat dinner was poor, too. No choices were given, no menu, not even choice between two meals. Breakfast is served in a form of bufet and quite rich. The first morning they were a few vegan options but the second there was really nothing. When we ask the breakfast waitress about it , she answered it is not her problem as this is between reception and kitchen. Her answer is unacceptable for 2* hotel, left alone 4*! At the check out we told the receptionist about all of this, she said she was sorry. In 2 days we spent 1000euro in three including massages and drinks, but it was dedinitely not worth it. We won't come back obviously and won't recommend!