Hotel Crown Victoria
Queretaro · Mexico · Autopista Querétaro Mexico #2100 Col.Lomas De Casa Blanca
About Hotel Crown Victoria — Luxury Boutique Hotel in Queretaro
Hotel Crown Victoria is an exceptional 4-star hotel in Queretaro, Mexico. Guests enjoy a distinctive experience combining world-class facilities including bar, beach club, restaurant, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.3 / 5
I was at the end spot and left an extra 18 inches space so the car next to me wouldn’t door ding my car. The front desk called me at 9:30pm demanding that I move my car over a a small amount. I was already in bed for the night and had to go move my car. It wasn’t blocking anything but some security guard had a power trip. Horrible customer service and I will never stay here again! The hotel lets kids play in the gym and make noise till late at night without addressing it.
TV smaller than my laptop screen. Broken toilet ceramic. Not enough hot water. And the WORST part is that I found blood in the pillows and bed sheets. Super rude staff, I asked them what they could do, and simply reply, and I quote; “do you want me to change the pillow o leave it there”… The next day I asked for a compensation, something, just to feel like they where sorry, and they offer me the great amount of 9USD discount in my next visit. Guess what… Never visiting this place again
Awful experience. The review's rating is misleading. This place does not deserve a 4.3. Non working toilet, cocaroches in the room. Filthy everyplace you look. Lack of maintenance, shower falling apart. I suggest booking somewhere else.