Hotel Crystal

I would like to thank Mrs. Ayda for her great help and support during our stay. She was extremely helpful and nice and very cooperative. Also, I would like to thank Mrs. Salma from the housekeeping service for being very cooperative and nice. All the workers were nice and helpful and the location is great 👍🏻

I stayed there for 3 nights. The hotel is classified as 4 stars hotel, but in my opinion it's not more than 3 stars. The hotel is outdated and spider webs are everywhere. The AC wasn't working on our first night, later it was fixed but it wasn't efficient in my room. The water heater isn't working well. The room lack water boiler, complimentary water and tea isn't included. TV wasn't working. Hair dryer wasn't working also. WiFi service was okayish. Face tissue isn't provided. There is only one Iron in the whole hotel so, I never got the chance to use it. The hotel room in general relatively clean aside from the spider webs. Safety box wasn't working, they provide another one on the second day but it wasn't working either. Breakfast was shameful, the buffet has few varieties and the remaining food reheated again and served the next morning. There was visible fungi in all vinegar canisters, all the canisters were sticky and dirty. Although smoking was prohibited in the lobby, the staff were smoking there occasionally. Location of the hotel was good. Rooms were efficiently soundproof. Bed mattress was comfortable. Staff overall friendly. There is a Gym and pool shared by all the srounding hotels, personally I didn't use it. The hotel sharing a garden with beautiful fountain.

Such a lovely location, probably the best in whole Ilidža, but service in restaurant was waay too slow. We have been waiting and waiting to get served and after some time, we had to left.