Hotel Dann Carlton Bucaramanga

Friendly, courteous and helpful welcome and all staff were like this later too. Food was good. Some was reasonably priced, even for this hotel and some was overly expensive. Good swimming pool. The rooftop terrace is spacious. The view is not all that photogenic. The rooms need more light. Just a hint overpriced.

Dirty room, dirty bathroom The air condition is not working every day. They have to come turn it off and on customer service really terrible. I really don’t recommend it to anyone waste of money and time I will never go there anymore.

Horrible dining experience. Only 5 tables. 3. already received their food and basically waiting for their bill. We literally watched our food sit under the warmer for well over 10 minutes. The gyoza was mushy and barely warm. The waiter seemed disinterested. The sandwich was dried out and tasted stale, it's embarrassing that this the standard of your food and your service. After all the feedback you receive, you fail to make any necessary changes. Save your time money and expectations. There are way better food options right across the street from Dann Carlton witj way much better service and flavor.