Hotel de la Poste French Quarter A Renaissance Hotel

This was a great pick for our first time in New Orleans! It has a lovely courtyard with a fountain and lights. Perfect for sitting and reading, eating lunch, or taking photos. We enjoyed swimming in the pool, surrounded by this beautiful building. They have a restaurant and a bar in the hotel. Valet parking in a gated building gave us a sense of security as well as using your card key to get in the elevator to take you up to the rooms. We walked almost everywhere we went, which, in my opinion, is the best way to take in the Big Easy. Restaurants and shops steps away. Would open the window and hear sounds of Jazz in our room. Was a perfect New Orleans Experience!

We stayed there for two nights at a Guest Queen room. The rooms are tiny. There is barely any room to walk around the furniture. The big kicker: The bathrooms are swerving and don't have locks!!!! The swerving door won't stay closed and we had to use towels to keep it closed. The phone didn't work. We asked twice to get it fixed and they didn't. Every time we need to talk to the reception or order room service we had to walk back down stairs. We were told we have 30 dollars credit a day to use at the hotel. I specifically asked if this applies to room service and they said "Yes". I went downstairs, order 60 dollars worth of breakfast and I ended up paying for everything. When I called today, they said that "it was a misunderstanding and room service is not eligible for the discount." I was told someone will be at the reception when I checkout at 4:30am so I can review my bill and check out, but the reception was locked and no one was there. I could have delt with the changes then, but they conveniently avoided me, so now I have to do this over the phone and put chargebacks to the card for the "misunderstanding". There a lot of nicer hotelsin the are, close to Jackson square, in the French Quarters for the same money (if not cheaper) and you won't have to look hard for them. Most likekly you will be able to go to the bathroom in private, too! STAY AWAY FROM HOTEL DE LA POSTE IN THE FRENCH QUARTER.

Check-In: The check-in process was frustrating, to say the least. The small lobby was completely full upon arrival, with people trying to check in or check out. Only one person was working at the desk. The phone was ringing continuously, and the music was blaring, making it difficult to hear. I attempted to check in early but was told the room wasn't ready. The clerk took my number and luggage and said I would receive a text when the room was available. Check-in time was 3:00 p.m. Shortly after that time, I returned to the hotel and was told the room was ready; they clearly had forgotten to text me. Room: Very, very small. There was no place to put clothing (no chest of drawers). This hotel was formerly a W property, so it still has some nice amenities such as an espresso machine and upgraded decor. However, they are clearly struggling with upkeep. This may be part of why the hotel changed brands. The shower wasn’t very clean and had rust. The air conditioning did not work properly and failed to cool the room effectively. It was extremely hot and humid in NOLA, and despite setting the thermostat to 60 degrees, I suspect the coolest it ever got in my room was about 71–72 degrees. This made it hard to sleep some nights. The phone in my room was completely disconnected from the wall and did not work. The rooms are also very loud. Anytime someone entered or exited their room, the sound of the door slamming reverberated through the hallway. It made for long nights and early mornings. Housekeeping: Extremely loud. Staff shouted down the hallways and used the swing bar lock to prop doors open, which caused loud slamming every time they entered or exited a room. As mentioned above, it was incredibly frustrating to be woken up by near-constant door slamming each morning. While the housekeeping team did a good job cleaning, they should consider using a proper doorstop instead of the swing bar lock. Combined with the ineffective AC, this was one of the most frustrating parts of the stay. Service: The front desk staff left much to be desired. They were largely unhelpful, not friendly, overwhelmed, and poor communicators. Room service was prompt and decent. The hotel charges an unnecessary destination fee of $30 per day. I stayed six nights and only used room service once. It was okay, but the extra fee felt unjustified. Bar: I tried to get a drink twice. With only one bartender and busy hotel nights, I ended up walking away both times after waiting 10–15 minutes. As mentioned above, the destination fee is difficult to justify, especially when services are not easily accessible unless you order room service daily. Amenities: The pool was very small. I didn’t use it, but it hardly seemed relaxing with children screaming nearby. There was a small courtyard that looked inviting. Safety/Security: The elevator does not require a key, which is concerning. A gate is closed during late-night hours to prevent unauthorized entry, but considering a recent prisoner escape event, I expected more robust security from this venue. Location: Decent. Value for Money: Not worth it. There are plenty of other hotels in the Quarter to consider.