Hotel De Ville Beirut

I recently had the pleasure of staying at Hotel de Ville in Beirut, and it was an exceptional experience from start to finish. The hotel offers a perfect blend of modern comfort and Lebanese hospitality. From the moment I arrived, the staff were incredibly welcoming and attentive. They went above and beyond to ensure my stay was comfortable and enjoyable. The check-in process was smooth, and I was quickly escorted to my room. Rabab , the front desk manager followed up with us multiple times to ensure our stay was as comfortable as possible. The room itself was spacious & clean. The bed was incredibly comfortable and the amenities provided were top-notch. I appreciated the attention to detail, from the complimentary bottled water to the reliable WiFi and AC! The free Wi-Fi throughout the hotel was fast and reliable, which made it easy to stay connected. The hotel’s location is another major plus. Situated in a vibrant neighborhood, it is within walking distance of many popular attractions, shops, and restaurants. It is a +\- 10 min drive to downtown… although it is in a busy neighborhood the hotel offers a peaceful retreat from the bustling streets of Beirut. The combination of excellent service, comfortable accommodations, and prime location make it an ideal choice for anyone visiting Beirut. I highly recommend this hotel and look forward to returning in the future.

Staff are all nice and helpful. However, I had multiple issues during a short stay so I’m giving 2 stars. Omer has some good points in the review below. The issue with water getting everywhere is 90% of hotels in Lebanon though; I’m not sure why they all remove the shower doors

Staying here for 20 days. Based on my first two weeks of experience, this hotel should be rated no more than 3 stars. The rooms are much smaller than they appear in the photos. The first issue we encountered upon arrival was the weak water pressure it took at least seven minutes for the hot water to heat up, and even then, the pressure remained weak. We informed the reception, and they sent a technician, but he couldn’t fix it. Apparently, the reception already knew this room had this issue but refused to change our room until I insisted. Secondly, the air conditioning doesn’t work neither hot nor cold. The second room we moved to had no cups or mugs, despite having a kettle. I’ve been asking for a cup for three days, and they keep saying, “Tomorrow, housekeeping will bring them.” When I requested one from reception on the phone , it took them an hour and three follow-up calls to deliver it only for housekeeping to remove it the next day. Breakfast is below average for a 4-star hotel. The showers don’t have a door, so the entire bathroom gets wet, as it’s very small. The Wi-Fi is extremely slow, so if you’re thinking of working here good luck! Lastly, the door lock suddenly stopped working. Their solution? Either have staff open the door for us with a master key every time we need to enter or move rooms for the second time to a smaller room. To make matters worse, the receptionist is rude, and even the simplest requests feel like a burden to her.