Hotel De Witte Lelie

We stayed two nights with our six friends to celebrate the birthday of my wife in Antwerp. This hotel is something else. Fantastic attention to detail and service. Excellent recovery from a mistakes they went out of their way to make this weekend a success for us. Real good. Excellent beds. Good breakfast. Wonderful people. This will be our standard place to stay in Antwerp.

Very near the tourist centre. Breakfast only has a single person doing orders and making the food. I didn't get what I ordered either morning. The cleaners block the lift use for themselves. I was visiting with my elderly mother and that was rather a serious issue.

We stayed at De Witte Lelie on August 5th and unfortunately our experience did not meet expectations. We arrived with our own car, having booked the hotel’s parking in advance. However, the parking area was extremely narrow, and the entrance was so steep that our car could not access it. We were not informed of these limitations beforehand. To reach the hotel, we had to drive through the city’s Low Emission Zone (LEZ). We were not advised in advance that our car would need to be registered for access. The registration process is complicated and, as far as we understand, cannot be completed retroactively. Initially, we were told there was no problem, and later we were informed that we could register the car within 10 days — which does not appear to be the case. Finally, the cleanliness of the suite was well below the standard one would expect from a hotel of this category and at this price. Both the sofa and the bathroom were not cleaned appropriately, which was disappointing and unacceptable given the level of the property