Hotel Diplomat Stockholm

The staff is excellent! Both Victoria and Murtuza were exceptionally helpful in finding me a room last minute. They even sang happy birthday to my 96-year-old Aunt in the lobby! They went above and beyond to make my stay a pleasant one! Sylvia in the restaurant was also very knowledgeable in helping me solve an issue with my phone ! Again, great staff… And great service!!!!

Enjoy the rooms that also serve as a free sauna in the summer. Don't fret about that silly thermostat on the wall; it doesn't work. Don't worry about telling the staff your room (sauna) is too warm. They're not really sending mechanical to check it out. Open windows are no help. But they will give you a fan to blow the hot air around your room. Just remember, what doesn't kill you, makes you stronger. Just look at Dolph Lundgren. I bet he spent his formative years living in this hotel. If you're looking for consistency, you've found it. They don't do the little things nor the big things ... consistently. Don't expect Kleenex to be refilled or your room to be at a comfortable temperature. FYI - this room was an upgrade.

I loved the interior, but the service was honestly the worst I’ve come across at a hotel. We asked for a table a little bit off side which they kindly provided but not once did anyone come to us to ask if we would like a refill of our drinks except for when we first ordered. We were not hidden in a corner or anything and had waiters/waitresses walk past us multiple times but not once did they ask if we wanted a refill or anything else, I had to call for someone and also had to go to the bar to get us a refill. If you seat us and tell us someone will take our order I don’t expect to have to go to the bar or “work for” having someone take our order. This is a nice hotel so I do expect that if you see my drink empty or low to approach us to ask if there is anything we need.