Hotel do Caracol

Beautiful hotel! The view of the water from the outdoor pool is incredible, the bar is super cozy and convenient for food and drinks, and the restaurant breakfast is pretty good! Walkable from downtown Angra, but also they have plenty of parking.

Don't be misled by the three stars on the edifice, they are only decorative. This is not a three star hotel. Good breakfast buffet, ho hum bar food at the Monte Brasil bar, but they do have a good drink selection. Housekeeping was poor, but they do allow pets, which is why we stayed there.

⸻ Terrible Experience – Completely Let Down by Hotel and Booking Process I booked a package holiday through the Expedia app, which included a stay at Hotel Do Caracol. What was supposed to be a relaxing family holiday turned into a complete nightmare. I was sent to an airport that was five hours away from the hotel, with no proper transportation options. The only reasonable way to reach the hotel from the airport was by another flight, which wasn’t included or communicated in any way. I contacted both the hotel and Expedia for help. The hotel refused to assist in any way, simply saying it was Expedia’s fault. Expedia, on the other hand, kept saying the hotel had to authorize a refund. I spent over five hours stuck at the airport with two young children, going back and forth between the two, with no support from either side. In the end, I didn’t get to go on my holiday. I had to find my own accommodation for the night and then return home to London, completely let down, out of pocket, and without the holiday I paid around £1,700 for. Do not trust this hotel or book through this package holiday application without confirming all travel details yourself. There is zero accountability, and when something goes wrong, you will be left completely on your own.