Hotel Dragalevtsi

Great place to stay.. wonderful mountains view with pool. 20 minutes cab drive from central sofia. Friendly staff. Would recommend it.

Unfortunately, our experience at this property was quite disappointing and far from what we expected. The staff appeared poorly trained and lacked basic hospitality skills, which affected our stay from the beginning (they don’t speak english). When we arrived at the 3-bedroom apartment, the air conditioning was completely off, and the rooms felt like a sauna. To make matters worse, the AC in one of the rooms wasn’t working at all due to a missing or non-functional remote. We called reception immediately, but after waiting over 30 minutes with no solution, we went down ourselves — only to be told they couldn’t help. Eventually, after our insistence, the receptionist came with a remote from another room, set the temperature to 22°C, and then attempted to take the remote back, claiming it belonged to another unit. We were honestly shocked. We explained that we needed access to adjust the temperature ourselves, as needed, and only after further back-and-forth did he finally agree to leave it with us. Other issues included: • The advertised spa and gym were closed, without any prior notice. • Breakfast was very basic, and it was not allowed to take any food to the pool area — quite frustrating considering the setting and limited options. • We were traveling with two 1-year-old children, and the restaurant did not have high chairs, which forced us to improvise during meals, making dining uncomfortable. • Dinner had decent food quality, but the service was absolutely unacceptable. The waiter initially confirmed all menu items were available, so we ordered hummus, beef tartare, beef cheeks, and tagliatelle with Black Angus. Ten minutes later, he returned to say the tagliatelle was unavailable, so we opted for a second portion of beef cheeks. • When the food arrived, we were instead served beef tongue, with the waiter casually saying, “Sorry, this is what we have,” as if it were normal. No real apology, no heads-up, no solution offered. Overall, it was a poorly managed experience, with clear gaps in basic service, communication, and professionalism. I would not recommend this property — especially not for families or anyone expecting a relaxing and respectful environment.

Well the rooms were quite small, spa didnt even work... the "fitness studio" is something that i have at my own appartment..thats not a fitness studio, and they made me pay 20bgn for it...wtf