Hotel du Vin Franschhoek

Currently staying here. Very disappointing. Apparently the owner is trying to sell the place - signs are obvious. Disregard all the pretentious French style nonsense - doesn’t apply. Pathetic offering for breakfast. Told at checkin that breakfast was continental style. Had to go around to Woolworths this morning to buy some pastries. Room in the upper level is like a sauna in this weather. Owner, sell up or close down if you’re not interested in properly hosting guests. Totally out of character for Franschoek accommodation.

Awful. The hotel had been sold since our booking and we had not been told so when we turned up it was a building site and we were walked to a nearby B&B to stay. We had paid for a suite with jacuzzi and were taken next door to a tired B&B room and expected to pay the same!! Thankfully we booked in nearby at the Belmont which was over half the price and wonderful. Needless to say the owners are not getting back in contact with me so unsure if I am getting a refund or not. Don’t stay here!!

German guests of mine had a pair of shoes and gloves stolen off their motorbike, and no one wants to do anything about it. Security guards are useless and my clients have had no feedback from the Guesthouse. in Addition - Its Incredible bad that's the website phone number diverts to some rude woman who doesn't work there anymore, and the guesthouse haven't changed their number on Google or on their website. Its extremely frustrating that you cant get hold of anybody. As a tour operator I WILL NEVER BOOK HERE AGAIN !