Hotel Duchessa Isabella Collection by GSA Hotels
Ferrara · Italy · Via Palestro 70
About Hotel Duchessa Isabella Collection by GSA Hotels — Luxury Boutique Hotel in Ferrara
Hotel Duchessa Isabella Collection by GSA Hotels is an exceptional 5-star hotel in Ferrara, Italy. Guests enjoy a distinctive experience combining world-class facilities including bar, garden, pool, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.0 / 5
A genuine 5-star mindset! Duchessa Isabelle Hotel is a place for real travelers. The look and feel of the place are wonderfully authentic. No fake, only perfect taste. Without glossy looks, everything works perfectly. I visited the place on four very hot days in June, and I could always enjoy perfectly fresh nights. The place is also immaculately clean and very well maintained. Last, but absolutely not least: the staff is 100% dedicated to the visitors. I have been perfectly advised on restaurants (all incredibly creative, fine, and authentic). I write this review because I find some of the less positive reviews very unfair. Duchessa Isabell Hotel is a true 5-star place, even though it is different from standardized luxury places you can find in Dubai. As a frequent traveler, I can only warmly recommend the place to those who know what they are looking for when it comes to finding a place with comfort, character, and a unique spirit.
The manager tried to put us in a different room from the one we had previously booked, and when we asked what we paid for, he didn't behave with the best manners and acted unprofessional. The rest of the staff was nice trying not to leave us with a bitter taste. Yet again, what the hotel offers you can find in any decent 3-star hotel.
I don’t know how this is rated a 5 star hotel. I would not recommend nor would I stay here again. There were so many issues throughout our stay. - The walls of the hotel are very thin so you can hear everything. - The spa was closed and we couldn’t use it -The hotel restaurant was closed - We could not check in on time, because they didn’t have the rooms ready - when I asked about the air conditioning, they said they couldn’t turn it on because the building wouldn’t allow it, so the rooms were hot and you can’t open up the windows because there are no screens - when I asked the staff if they could call me a taxi to pick me up from the train station to bring me to the hotel they said they couldn’t - the showers are so old that they flooded the bathroom and it’s not a proper shower, it’s a tub with a shower wand