Hotel Duke
Madurai · India · 6 North Veli Street Tamil Nadu
About Hotel Duke — Luxury Boutique Hotel in Madurai
Hotel Duke is an exceptional 4-star hotel in Madurai, India. Guests enjoy a distinctive experience combining world-class facilities including kids club, concierge, gym, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 3.4 / 5
I stayed here for one week this month for a college assignment. The staffs Were friendly and helpful The room, bathroom, and common areas were clean and well-maintained. The Hotel is in convenient location near periyar bus stand with Car parking area. Got complimentary breakfast with buffet. Sweet panaiyaram, pongal, vada, dosa, poori, rava dosa, idli, coffee are my favorite. It was tasty and served hot. It was a pleasant and comfortable stay. Thank you.
Disappointed with Staff’s Irresponsibility and Lack of Basic Courtesy I had an extremely disappointing experience during my stay. I accidentally left my mobile phone in the room and immediately informed both the manager and housekeeping staff. Despite multiple follow-ups and even offering a reward for its return, they were completely uncooperative and indifferent. They ignored my requests and did not respond to unattended calls, showing a complete lack of responsibility and integrity. Such unprofessional behavior is unacceptable, especially when trust and basic honesty are expected in any hospitality service. I strongly advise future guests to be extra cautious with their belongings, as you cannot expect support or accountability from the staff here.
Very Poor service. Poor maintenance of the rooms. Could have rated zero if had the chance! Didn’t provide basic necessities. Seriously do not recommend! Asking fees for the basic water. Flush and bathroom pipes are heavily rusted. Worst stay experience in my life.