Hotel Ecce Inn & Spa

Awesome place. Great price and clean beautiful rooms. Can't beat the price.

The hotel itself is beautiful the front desk is very friendly, the rooms are really nice but the rooms are not clean, if you look under the bed you will see a lot of dust, same in the closets, the door of the bathroom where I stayed never got cleaned it had a stain of what what seemed to be soap or toothpaste. The service in the restaurant is very poor, they have the staff but they are unprofessionals, especially during breakfast and lunch, the dinner crew was more attentive and more kind specially Lizbeth she was very friendly. The cleaning staff some of them are friendly others very rude. The place has a lot of potential but staff is not the best. They also have private events that seemed to end at midnight, if you stay close to the private even room you won't be able to sleep until they finish because the noise is very loud, There's no coffee/tea maker in the rooms like the restaurant says. The price is very good for the location and the size of the rooms but whoever manages the hotel needs to work in the staff, probably some outside professional customer service training. Overall is a good place to stay.

PROs: Rooms are large and the beds comfortable. Staff was friendly and helpful. CONS: DOGS barking all night! Cabs honking for clients to come out. Towels are threadbare, no coffee or tea in room. Extremely hard to find, even with Google maps providing directions.Pool was tepid and the (NOT) hot tub was cold and no bubbles 😩 Had to go all the way to main office to get towels, rather than having them at the restaurant or bar which are right by the pool area! Our travel companions had an even worse experience; no hot water in first room, dripping food? on walls and bedding and loud barking dogs!!.. moved to second room. Still loud barking dogs all night, tv didn’t work, staff came and did an update, still never worked! An absolute disappointment for all if ys. Not worth the price we paid. Truly a shame considering the potential of the place. Do NOT recommend and will NOT go again.