Hotel Eclat Taipei

Upon entry the great smell filled the room! Friendly service and fluent English and mandarin. The candies at the counter also very good. They do a happy hour from 5-6 where you get a complimentary cocktail! The rooms are super nice and comfiest beds in Taipei! The shower is amazing pressure with lots of options and toilet is a high tech bidet. I forgot some items and they were nice enough to bag up for me for pick up. The buffet is ok, maybe 6/10 but they do offer to cook eggs for you separately and a coffee of your choice which was nice. In walking distance to lots of shops too!

I am staying here right now and it's a bizarre experience. The rooms are great and comfortable. The location is ideal. But every time I walk into the hotel, none of the staff at reception greet you even though you walk right by them. They have their heads down, looking at a computer and never look up. It's obvious when a guest enters the hotel so they know I'm right there but it's as if they are trying very hard not to interact. This has happened 5 times already in less than 1 day. Clearly, the focus is not on customer service.

Not 5 stars standard. Room: Room smelled pungent of mould. My spouse developed respiratory symptoms during and after the stay. Service: Front desk kept arguing with me that I didn’t have a reservation multiple times despite showing her my receipt (booked directly with Hilton). After about 15 minutes she “found” my reservation. Breakfast: Food was not fresh. Dim sum was room temperature and hard. Server looked busy but barely anyone around. Hard to get service. Location: Great location, close to a lot of shops and very walkable. This is not Hilton standard. We have loyalty status but will switch chains.