Hotel Edelweiss

We stayed here for three nights in May and had a wonderful time. The breakfast was excellent and set us up well for the day. The Hotel is very close to the Railway Station as well as the Lake and all of the attractions we wanted to see were within walking distance. The staff were very helpful and friendly. As we were checking out an attentive member of staff came to reception with my glasses that I had left behind in the room. We would certainly return to the Hotel.

I stayed at this hotel for one day and one night. The location is certainly convenient—just steps from the lake—and the room was clean and comfortable, which contributed positively to certain aspects of the brief stay. However, there were several issues. Surprisingly, the reception staff did not speak either Italian or German, which is quite unexpected given that the hotel is located in Switzerland. The welcome was cold and impersonal, and we did not feel particularly welcomed. The outdoor area also left much to be desired: the square in front of the hotel was dirty and frequented by questionable individuals. In one unpleasant incident, someone in an evidently intoxicated state nearly vomited at my feet—an unsettling and uncomfortable experience. Furthermore, due to a neck injury, I had requested to postpone the stay by a few weeks. The request was denied without any flexibility or understanding of the situation. Lastly, although the hotel is classified as a four-star property, the breakfast was disappointing for someone like me who is lactose intolerant: very few alternatives were available, no clear labeling, and little attention to dietary needs. Conclusion: A hotel with good potential thanks to its location and room quality, but in need of significant improvements in hospitality, language support, customer care, and the surrounding urban environment.

The hotel is centrally located, but in a rather noisy area. Not 4 star service, nor 4 star quality. During the stay the room was full of mosquitos, and during the only night of my stay the air ventilation started a noise that could not let me sleep. The reception’s advise was to open the window and turn the AC off and that the manager would have been notified. The following morning during the check out I raised my concern on the fact that a 4 star hotel could not find a solution for me to sleep during the night, nor offer an apology. The receptionist took my details to ensure the manger could have made contact with me to apologize for the inconvenient. After weeks I made contact myself and I was offered a discount for my next stay. Of course never would happen again. I travel to Geneva often, and this is not the service a 4 star hotel should have. Design: average, poor quality materials, clearly made to replicate a tacky chalet Service: poor Upside, if you stay here: across the road there is fresh bakery for breakfast. Unfortunately I cannot upload the video of the loud noise the hotel manager makes expected me to sleep with.