Hotel el Peñón By Bithotels

This hotel looks nothing like the pictures. The rooms are large but they are very basic and worn. The hotel is in a great location and the staff is very helpful. The offer a free breakfast, it is good but a very small amount of food. I don't think I would stay here again but it was worth the money I paid.

I’m giving this review 3 stars because while the service from the staff was generally good, my overall experience was disappointing due to the room situation. I paid extra to book a Deluxe Room, but was given what was clearly a Junior Suite – which is a lower-tier room according to the hotel’s own website. When I raised this with the front desk, I was told I had been given the Deluxe Room, despite clear differences between what I booked and what I received. At that point, I felt either I was being lied to directly or the website is highly misleading with incorrect photos and room descriptions. Either way, it’s unacceptable for a property to advertise one thing and deliver another. If you’re considering upgrading your room, I would recommend double-checking everything before you arrive and taking screenshots of your booking details and the room photos. It’s unfortunate, because the service otherwise was pleasant, but this left a sour taste in what could have been a great stay.

This “hotel” is a JOKE hence the quoted word “hotel”. So glad for the many guests that had a good experience but sadly, my husband and I can’t say the same. Water went out just an hour after our arrival and after being reinstalled, their water heater apparently went out too so we NEVER had hot water. The guy at the front desk was plain rude when I called to inquire about it even though I didn’t do it in a mean way. He just cut me off in mid sentence and said “my boss is not answering; we’re operating only on the reserve tank” and that was it. Later, we were coming back from having dinner and as we walked in front of the reception, a family were asking the guy about the hot water to which I over heard him say “Oh, really? And no water is coming out?!” Acting all stupid as it was the first time he was hearing about it and had no clue. The shower walls, corners and glass door were nasty as well as the bedroom wall… the whole room felt so dirty… there was a very strong fragrance from a diffuser just trying to mask odors making it all worse. We had to leave the door open to air the room. I told the lady at the front desk and she was nice to send someone to dig that diffuser out of the room. At least the bedding was clean; and location is prime… I think it’s right to point out the positives just as well. I can’t say anything about their included breakfast because I didn’t have any; I only had coffee but that wasn’t good at all either. I hated that place. So glad I’m out of there!