Hotel Elms Christchurch an Ascend Collection Hotel

I am so impressed!!!! Have stayed in hotels every second week for over 20 years and this one is definitely my favourite so far!!! Attention to detail exactly where you want it, comfy bed, plenty of room, bar fridge, room service to die for… the best cream brûlée I have ever had! Velvet luxury. Beautifully appointed and great value

We recently had to undertake insurance repairs at our home, which required us to temporarily relocate for nine days. With Christmas just around the corner and a young family of five to consider, we felt incredibly stressed as we tried to find suitable accommodation that could comfortably meet our needs. A friend recommended Hotel Elms, and from the moment we arrived, any worries we had simply melted away. Anthony and his incredible team turned what could have been a challenging time into what felt like a peaceful and luxurious retreat. The service was exceptional—nothing was ever too much trouble. The rooms were spotless, beautifully designed, and thoughtfully appointed, with large comfortable beds that made our stay all the more restful. Every member of staff that we met was warm, welcoming, and genuinely eager to help in any way they could. Given the length of our stay, we made full use of the hotel’s restaurant and room services. Our school-aged children were absolutely delighted by the buffet breakfast each morning, and the food was just as delicious as it looked. A particularly memorable moment was our toddler’s birthday during our stay—the chef went above and beyond making a delicious banana cake that was delivered to our room and the look on our 4 year olds face will stay with me forever. We also had our 3 “Elf on the Shelf” join us in the lead up to Christmas and it was extra special when the room service staff helped create magic and memories for our children! We’re immensely grateful to Anthony and his team for their outstanding hospitality and care. I would wholeheartedly recommend Hotel Elms to anyone looking for a hidden gem in the heart of the city. It’s a beautiful place to stay, that’s also affordable and I have no doubt you’ll be just as impressed as we were.

We came for the high tea for Mothers day. The staff were amazing. Unfortunately the food was not up to a standard we expected. We have had high teas elsewhere within Christchurch which have been lovely. The savories were cold and the buns etc we felt were too big for a high tea. Not a great selection for sweet.