Hotel Emiliano

I stayed 5 nights with my sister and disabled son. From the moment we arrived we received excellent service. As a diamond member they upgraded my room to a suite. They allowed me to look at the room to ensure it was big enough to accommodate my son and his wheelchair. They then set up a comfortable bed for my sister. They also offer car service that we used to attend a concert at Ibirapuera park. Our driver was amazing!! The staff at the hotel was amazing. They gave special attention to my son and ensured all of his needs were met. The food and drinks at the hotel were delicious. This was the best service I received at a hotel. We love the staff and hotel!!! I highly recommend this hotel when visiting Sao Paulo. We will be back in February!!!!!

My name is faiz Salti I stayed at this property and I have to tell you the service. The employees were absolutely impeccable. I had a really great time at this hotel. The rooms are nice modern. The food was amazing everybody from the doorman all the way front service to the housekeeping was absolutely amazing and this is coming from an ambassador member with Marriot. This should be an example of how hotel should be ran absolutely impeccable. I highly recommend this place. everything was wonderful. Amazing area. Amazing employees amazing rooms amazing food I absolutely have nothing to complain about.

I recently stayed at the Emiliano Hotel, and it was unquestionably one of the worst experiences I’ve ever had. After a grueling 13‑hour flight, I politely requested an early check‑in. Instead of showing any flexibility or empathy, the staff curtly informed me, “Check‑in is at 3 p.m. and not before.” This absolute lack of accommodation for a weary traveler was extremely disappointing. The hotel’s decor is unmistakably dated. The woodwork conjures images of a 1970s boat, while the carpet, furniture, and overall design scream of neglect and obsolescence. The bathroom fared no better; it looked poorly maintained, and the ancient toilet only emphasized the overall decay. I was also perplexed by the choice between a Japanese toilet—which includes a wash function—and a bidet, a redundancy I simply could not understand. Adding insult to injury, the entire hotel was very noisy, making any hope for relaxation a distant dream. My room overlooked the spa garden, so whenever I opened the window, I was met with the prying eyes of passersby. Room service was equally disheartening: the food was mediocre at best, and despite repeating my order four times, they still managed to mess it up. There wasn’t even a simple apology or any effort to correct their mistake. To make matters worse, when my assistant inquired about placing his card on file for incidentals—a standard practice at most hotels—he received no response to his email. Later, when I asked if I could extend my check‑out time to 1 p.m. (a courtesy typically granted by upscale hotels, and notably, the first time I heard that check‑out was at noon), I was bluntly told that I had to vacate the room by 12 noon because the hotel was “full,” despite the website showing many available rooms. The best they could offer was an extra 15 minutes, an utterly inadequate gesture of courtesy. I was truly taken aback by the neglect and poor customer service at the Emiliano Hotel. Even a one‑star establishment would likely treat its guests with far more respect and care. With its antiquated, dirty, and noisy environment, I strongly advise anyone who is accustomed to higher standards to steer clear of this hotel.