Hotel Excelsior Bay

What can say about Excelsior Bay Hotel other what fantastic staff. From the cleaners right through to the management!! My mum fell critically ill during a recent 10 day visit and was taken by air ambulance to a hospital over an hour away, leaving my elderly father at the hotel on his own. The hotel staff looked after my dad so well I couldn't have asked for any kinder people to look after him. They always made sure he was ok, booked him transport to and from the hospital, printed insurance documents, spoke with the hospital and insurance amongst many other ways in which they helped. They truly went above and beyond and showed real empathy. My mum had to stay in hospital for 2 weeks in total, and their holiday was only for 10 days, but they made a room available for my dad and also for me and my partner who drove down from the UK then to help look after and support my dad.... and they still were always asking how my mum was, did we or my dad need anything, and asking what they could do to help. And that was all the staff, not just the office / management staff. The hotel is lovely and in a perfect position, close enough to to town and all the restaurants for a 3 minute walk to get to them all, but far enough out away from the immediate hustle and bustle. Sitting out the front of the hotel in the seating area, looking out over the lake while you eat your breakfast or drink a coffee, was wonderful. The rooms are lovely and clean. Beds are comfy. Air conditioning was much appreciated. Breakfasts were always good with a massive choice of different and always some minor variations each day. And from me and my family all I can say is that they are all just the nicest of nice people.

The hotel is positioned right on the lake with stunning views. The staff have been so friendly and helpful that nothing is too much. The facilities such as pool and gym 1st class. Definitely recommend this hotel.

Very nice room, friendly staff and great lake view