Hotel Excelsior Venice

We had a wonderful stay here. The architecture is stunning with historic details and subtle Middle Eastern influences that make it unique. On arrival, we were greeted with a chilled bottle of prosecco and a fruit tray in our room — such a thoughtful touch. The staff were amazing — friendly, attentive, and always helpful. Our room was very spacious with extremely comfortable beds. The bathroom was a bit dated compared to the rest of the room, but everything was clean and worked well. Breakfast was excellent with a huge variety and high-quality food. The location is a little removed from central Venice, which we actually liked — it was peaceful and quiet. Just keep in mind there aren’t many restaurants nearby. We usually ate in the main Venice area before heading back. The hotel shuttle was very convenient and runs late into the evening, but it is very punctual — make sure to be there at least 5 minutes early. Overall, this hotel offers a great mix of charm, comfort, and fantastic service. Would definitely recommend if you want a quieter stay near Venice with easy access to the main attractions.

Hotel Excelsior in Venice is truly next level — absolutely amazing in every way! From the moment we booked, the service was impeccable. The hotel arranged our water taxi pickup from the airport, which made our arrival smooth and stress-free. Unfortunately, our luggage didn’t arrive with us, but the concierge team was incredible — they took charge, constantly followed up, and worked tirelessly until our bags were safely returned. That kind of dedication meant the world to us. Our room was spotless, beautifully designed, and we were lucky enough to stay in a sea view room — waking up to that view each morning was pure magic. Every night, we were treated to strawberries and champagne in our room, and they even left special cookies for us before bed — such thoughtful, elegant touches. The staff was beyond kind, always smiling and eager to help, especially the bar staff, who made every evening feel extra special. A very special thank you to Andrew, who went out of his way every single day to make sure we had everything we needed and more. His attention to detail and warm energy made a lasting impression. Getting into Venice was easy and fun, thanks to the hotel’s private water taxis to San Marco Square — such a unique and convenient way to travel. We would stay here again and again and again. From the service to the views to the people, Hotel Excelsior is truly unforgettable. Highly, highly recommend!

How this dump could be considered a 5 star L hotel is beyond belief. Held hostage at what I know refer to as the VENICE FLY TRAP hotel. Beautiful images of hotel on their website. Complete dump inside. Completely dated decor probably from the 70's. All the carpets are stained throughout all common areas of hotel as well as the guest rooms. Doors, moldings and baseboards all chipped and lacking paint. Some serious deferred maintenance is needed. Actually a complete renovation is needed. Shower flooded bathroom every time I took a shower. House keeping never wiped anything down in the bathroom or main room. There was no turn down service Rude staff wouldn't honor my reservation for a room with balcony. Basically told me I never made a reservation for room with balcony. Told me I needed to show them proof in writing . I had to have my travel agent track down in writing the room I reserved . Being 8 hours behind time wise it was 3:00 am for my travel agent. All I wanted to do was leave. They wouldn't let me have a credit for the room . The room in question was $5000.00 for a four night stay. after showing them proof in writing with a picture of a room with a balcony they still wouldn't give me a credit. They just gave me a dated, carpet stained, beat up room with a balcony. No apology no comp no nothing. Buyer beware Basically the worst hotel experience I ever had. Buyer be ware