Hotel Fasano Angra dos Reis

Very beautiful hotel, grounds, pools, half-board is a fantastic value as breakfast and dinner were so delicious. Their beach is not swim safe and polluted, but you can rent a boat arranged by the hotel, like we did and they'll take you to desert beaches that are pristine and absolutely not to be missed. Now the warning - weekends are for private parties, loud and until whenever, so be aware. My first night we didn't sleep, they rented the place for a wedding. I would advise asking if they are having parties before reserving a room. Also their service is so not 5 stars, we encountered people who seemed mad to be a work, not attentive or helpful. At breakfast we were never told we could also order from a menu, no one ever gave us one. At dinner we had a very unfortunate last night where both sommelier and head waiter treated us like we didn't belong, it was awful. Some staff were amazing - Sinara at breakfast and Claudio the waiter for lunch and dinner, also Salvio who looked for medicine for my nephew at all the pharmacies in his town until he found what we needed, he totally saved the experience there.

The hotel is new and modern, with all the quality of amenities you would expect. But despite booking early in the year and requesting joining rooms it is expected for my wife and I to be on a different floor to our young children. The service at the pool and bar is shocking, there are lots of staff but a large table was seated after we had ordered and they were served, had eaten and had left and we still hadn’t received our meals despite asking numerous times. The management is none existent and ineffective as far as I can see. I have been here 24 hours and am still waiting for the general manager to make contact. I don’t hold much hope for anything to be done as the staff’s attitude seems to be one of take it or leave it…. If you are looking for a family hotel with good service in Brazil then look elsewhere.

The service at this hotel is poor to say the least. The management even when requested to assist you with a problem of their making, were not available or visible for the entire duration of our 5 night stay. If you are travelling with children and looking for a family friendly hotel then I would suggest going elsewhere,