Hotel Fire & Ice
Neuss · Germany · An Der Skihalle 1
About Hotel Fire & Ice — Luxury Boutique Hotel in Neuss
Hotel Fire & Ice is an exceptional 4-star hotel in Neuss, Germany. Guests enjoy a distinctive experience combining world-class facilities including bar, restaurant, gym, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.4 / 5
We stayed at the Fire & Ice Hotel during the Easter holidays in occasion of a family trip to Duesseldorf. We had booked a so called "Tree chalet", all very nice and clean. Staff extremely friendly and prepared. We would definitely go back there. :)
Stayed there during my son’s ski camp. WiFi is so abysmal that you can not work from the hotel without connecting via your phone. A shame I would be furious if I booked the hotel for conference purposes
I always struggle to accept and understand poor service, especially within the field of hospitality. It’s a pretty poor statement for a 4-star hotel if staff is unable to put a kids bed in a „Premiumzimmer Plus“ when I ask for it at 3:45pm and check-in only happens at 8pm. The given reason that the cleaning staff is already gone is a lame excuse. So nobody else from the staff is able to support with this? Is that too much of an ask in a 4-star hotel? Disappointing…