Hotel Flüela Davos in The Unbound Collection by Hyatt

Hotel Seehof Davos is a timeless luxury retreat, located directly on the famous Promenade in Davos Dorf. With origins dating back to 1869, it masterfully blends historic alpine charm with modern five-star amenities. Its warm, traditional interiors, refined service, and direct access to ski lifts make it an ideal choice for wellness lovers, business travelers, and mountain enthusiasts alike.

Possibly the worst service I have ever received - anywhere in the world! Went to the outside bar around 3pm for a drink and a snack. Both staff were phenomenally rude. Not a single smile or welcome and, when I asked for the bill (in German) the waiter waved his finger at me, said ‘nein’ several times and continued to stack cushions. I had to go into the bar to try and pay but the waitresss scowled at me saying that she was busy serving drinks. An awful experience

Unfortunately, our experience at the Seehof Davos Hotel raised serious concerns regarding the validity of its claimed five-star status. First and foremost, there is a complete lack of service, which is a cornerstone of any high-end hotel. The restaurant staff, particularly the waiters, demonstrated a very low level of training: they are unfamiliar with basic service standards, not customer-oriented, and show no initiative. For example, during dinner, guests are offered only a single dish — chicken with rice — which is entirely inappropriate for a five-star hotel in terms of both variety and culinary standards. What is even more surprising is that even basic beverages such as water and juice are not included in the dinner price and must be paid for separately. This not only contradicts guest expectations but also goes against internationally accepted hospitality standards. Another issue concerns the spa and sauna area. Guests have to return to the reception desk to request access, as there is no staff present in the wellness area. This is highly inconvenient and undermines the very concept of comfort and premium service. Housekeeping is a separate issue. Bottled water is provided only once, upon check-in. After that, guests are expected to use the paid minibar — something that can hardly be considered guest-friendly. Moreover, daily cleaning is essentially limited to making the bed: the bed linen is not changed, and the overall cleanliness of the bathroom and other areas raises questions. It is difficult to understand what criteria still allow Seehof Davos to present itself as a five-star hotel. Based on the shortcomings described above, the actual service level corresponds more closely to a three-star property — at best. This discrepancy between advertised and actual quality leaves guests not only disappointed but also questioning the credibility of the hotel star rating system. We strongly recommend that the hotel management urgently revise their service standards, provide retraining for staff, and reconsider their approach to service delivery if they genuinely aim to meet international five-star standards.