Hotel Franq
Antwerpen · Belgium · Kipdorp 10 12
About Hotel Franq — Luxury Boutique Hotel in Antwerpen
Hotel Franq is an exceptional 4-star hotel in Antwerpen, Belgium. Guests enjoy a distinctive experience combining world-class facilities including bar, gym, golf, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.5 / 5
We really enjoyed our stay here. The hotel is pretty much close to everything in old town Antwerp the highlight of the day was the breakfast at the Michelin star restaurant. Everything tasted absolutely fantastic the buffet breads, pancakes, and fruits were all top-notch and fresh. Everything down to the smallest details. Our omelet and poached eggs were also delicious. The staff were friendly. The only downside is that the rooms and hallways are a bit worn down and have an odd smell. Other than that everything was great.
I would not recommend this hotel. It is highly surprising to me that they are featured in the Michelin guide when the most basic things are missing. Yes, the lobby is really grand and artsy, but the room felt like it belonged somewhere else. It is very worn down, both in the hallway and inside the room. The room felt stuffy and had a rather unpleasant smell. We got a towel with a big hole, there was not enough toilet paper, the soap dispenser in the shower was empty (during all of our 3 night stay) the slippers had been used and was stained yellow and with black hair on them. They were stuffed inside the bathrobe, so needles to say I didn’t want to wear that either. After one of the cleanings, there was a large black stain on the shower floor. I have never previously experienced the shower to be more dirty after cleaning than before… The staff is friendly, but unfortunately it doesn’t compensate for the standard of the hotel. The location of the hotel is pretty off, and even though it’s on a quiet street, there’s not enough sound isolation to keep out the normal city noice.
I don’t understand how this hotel got 4* and such a high rating. Rooms are very dated with bad noise isolation, damaged and dusty furniture, walls and floors, holes in towels, dirty flip-flops, and a lack of toilet paper and soap, which hasn’t been refilled for two days now. The reception and restaurant are renovated and look really nice, but the rooms are really disappointing. I had completely different expectations.