Hotel Goldenes Schiff

We had a great stay rooms very clean and tidy with great breakfast and great staff sad to be leaving

Very nice hotel with friendly staff！Nice breakfast and free sparkling water

I booked a room at this hotel for 190 euros but was shocked to find out upon checkout that I had been "upgraded" to a 250-euro room without my knowledge or consent. The only notification was buried in a link within the booking confirmation email, which is misleading and feels shady. While I acknowledge my oversight in not checking the link, it’s not standard practice to hide such critical information. To make matters worse, the "upgraded" room reeked of pet urine, which we reported immediately. The hotel's only solution was to suggest opening the window. Moreover, the room, for which I was charged 250 euros, had a view of an elevator shaft. Overall, this experience was extremely disappointing and left a sour taste regarding the hotel's practices and response to customer concerns. Edit: Contrary to the owner’s reply message, the front desk lady informed me at checkout that I was upgraded because my original booking was in a room with a carpeted floor. Before making my reservation, I called the hotel to confirm that my dog was allowed, and the difference between carpeted and hardwood floor rooms was never mentioned (potentially this upgrade was due to my pet, as staying with a pet required a hardwood floor?) and the price was confirmed 190. While I did read my emails, after receiving the confirmation code, I didn't follow the link, assuming it confirmed the discussed price. I acknowledge this was an oversight on my part. However, although I received a clear email about the additional pet fee, it would have been much clearer and more transparent to send an email explicitly about the upgrade, rather than just a booking confirmation code with a link.