Hotel Gołębiewski Karpacz

PROS: Spacious and comfortable room. Excellent amenities and a great variety of activities for kids – especially the pools and sauna areas, which were a real highlight. The food was consistently delicious and well-presented. ROOM FOR IMPROVEMENT: We’re giving four stars instead of five, mainly due to the service experience. While staff were generally polite, they didn’t go the extra mile. For example, my partner was celebrating a milestone birthday, but there were no options for a small celebration like a chocolate cake or candle in the dining area – so we celebrated after checking out. Additionally, when I had a headache, there was no paracetamol available, and staff could only direct us to the pharmacy or boutique, both of which were closed at the time. English was spoken very minimally by the staff, which made communication a bit challenging at times. Also, the kids’ play area downstairs has a very tight space for removing shoes, and it often became cramped with families coming in or out. OVERALL: A lovely and fun stay overall, especially for families with children. With small improvements in service and guest support, this could easily be a five-star experience.

Bywało lepiej. The hotel has potential, but unfortunately, in its current form, it’s hard to recommend. The rooms are clean, but the furnishings have seen better days. The staff is adequate, though not particularly engaged. Breakfasts are monotonous. The location is good. Nice surroundings. Best regards.

Generally speaking, my stay during the Wim Hof course was fantastic and the facilities were very nice. The only downside this hotel has is the service in the canteen, especially in the canteen. Since I am a person who is allergic to dairy, gluten, and nuts, when I asked whether a given dish contained any allergen I’m allergic to, I was either ignored or the answer was “I don’t know.” How can someone not know whether a product contains an allergen? Additionally, the lady at the entrance to the canteen told me that each dish would be labeled with potential allergens. Unfortunately, there was no such thing, so that’s a huge minus. When it comes to food options for vegans—where I also need to use many vegan products because I’m allergic to gluten, nuts, dairy, and I can’t eat some vegetables—it was so limited that it’s shocking how such a large hotel cannot provide for vegans or vegetarians. Additionally, when I asked the lady to make scrambled eggs without fat because of my allergy, she just frowned at me and said, “How can you not use fat?” Unfortunately, I can’t. That was also inappropriate behavior, and in my opinion, the canteen staff should not speak to guests in this way. Overall, the hotel is huge, there’s a large pool where you can have a lot of fun, kids can have a great time with their family, there’s plenty of relaxation space. Outside the facility, you can hike to Śnieżka, or go to the small town center; there's a Żabka store nearby. Generally speaking, the rooms are not very modern in my opinion and could use a bit of renovation. Nevertheless, the course itself was very good—excluding, of course, the issues with the hotel service in terms of handling food allergies and the canteen staff's attitude.