Hotel Grand Kopaonik

Great hotel, possibly the best in Serbia. Spotless clean, amazing spa, food very delicious, congrats to the cheff. Great position, for winter or summer vacation. Been coming for years and will come back soon.

I stayed at the hotel in May. The staff mixed up the room schedule that had been sent to them and showed absolutely no interest in resolving the issue. Overall, the staff seemed a bit stiff and unapproachable. The spa is excellent, the food is tasty, and the hygiene is satisfactory.

Our recent stay at this hotel was a blend of expectations met and areas for improvement. Upon arrival, we were disappointed to find that the room we had confirmed during booking was unavailable. The initial alternative offered—a room with a view—was appreciated, yet it lacked the appropriate bedding configuration, which did not meet our needs. After expressing our concerns, the hotel graciously upgraded us to a suite that exceeded our expectations, but above all - fulfilling the only requirement related to normal beds, not sofa beds, providing a comfortable and luxurious space. Dining at the Garden Restaurant was a letdown; the high prices did not correspond with the quality of the meals, which we found to be below average. Additionally, there was some confusion regarding a discount voucher provided at the reception, as the waiter seemed unaware of it. Conversely, the buffet restaurant included in our half-board package was exceptional. The variety, freshness, and taste of the dishes were outstanding, offering a delightful culinary experience. The staff in the spa, buffet restaurant, and housekeeping were all exceptionally friendly and accommodating, contributing positively to our stay. The spa area was notably well-equipped, offering a comprehensive range of facilities. The massages were generally of high quality; however, one of our friends had a less satisfactory experience. She selected a massage called "Spirit of Kopanik" that, according to the description, included a hot towel component, but unfortunately, this element was omitted during the actual treatment. This oversight slightly diminished the overall experience. At checkout, we noticed an unexpected minibar charge of approximately €5–6, despite not having used any items from it; considering that the bill we made at the hotel was quite large, the inconvinience of an additional 5-6euros on the bill was unnecessary. Upon raising the issue, the staff promptly corrected the bill without hesitation. While we appreciated the swift resolution, such discrepancies can be inconvenient and ideally should be avoided.  While there were initial setbacks, the hotel’s efforts to rectify the situation and the overall quality of certain services left us with a favorable impression. We believe there is always room for improvement, but we would definitely consider returning in the future and give the hotel a second chance.