Hotel Guestapart

This is a very interesting hotel, it's, as the name implies, a block of apartment style rooms. Each room looks to have a kitchen area I had two different rooms in my stay and one was on the end of the block and was larger. There's no air conditioning just as a note. One side of the block backs on the the tramline so is noisy if you have the windows open to cool the room. Breakfast is better than most hotels in Aarhus. The hotel has an excellent working area around the rear with free WiFi. We definitely be back

Since we did not have a car, it was inconvenient to track across the parking lot & over a ditch. Apartment was very nice. Wish there was food ( other than breakfast) since no restaurants near by . Ordered in but food available not that good. Breakfast was excellently

It was 9 pm, and I had to deliver something the next day at work. I reached the hotel at night and realized I had forgotten my mouse. I really needed to be productive that evening to finish some work. I asked for a mouse at the reception. Behind the reception desk, there were approximately five computers, none of which were in use at that moment because, you know, it was very late at night. When I asked for a mouse, making it clear that I really needed one, I received a negative answer. But it wasn’t the kind of response you'd expect from someone with a service attitude — someone who would at least try to solve the problem by calling someone, checking a drawer, or explaining why they couldn’t lend me one of the mice at reception due to hotel policies. The response was simply: “We don’t have spare mice.” That was it. Maybe I’m wrong, but I used to work in a customer-facing role, and having a service-oriented attitude was part of the job. I didn’t receive either a solution or a helpful attitude in this case. The rest of the hotel was nearly perfect in every other aspect, but in that moment of need, they either couldn’t or didn’t want to help me.