Hotel Ilunion San Sebastian

I loved this hotel. It's extremely clean, comfortable, and we felt extremely safe in the surrounding neighborhood. The staff was friendly and helped us get a taxi to the old town daily as well as helped us store our luggage and called us a taxi to the airport when we had a flight that was later in the day, past check out time. We ate at the hotel restaurant multiple times due to convenience and good quality food for reasonable prices. The rooms were also clean with central air conditioning as well as the most comfortable beds with great supportive pillows. We absolutely loved the wonderful daily breakfast with a huge spread of so many wonderful oprions, it was the daily highlight of our stay. The only thing that would have made this better was if it were a bit closer the center of town where all the sights and action is. However, it's only a 35 minute walk away or a quick 10 minute taxi ride or 20 minute bus ride. My family and I will definitely stay here again when we return to beautiful San Sebastian.

Easiest check in and check out I've ever experienced. Advance check in was worth it. It made the process incredibly efficient and straight-forward. The hotel is very well located and the beach was very close nearby so the kids were delighted. Hotel is spotless with very pleasant staff.

Overall, I was satisfied with my stay at Ilunion San Sebastián, but the check-in experience left a poor first impression. The receptionist at arrival was rather cold and provided little to no information about the hotel or its facilities — quite a contrast to the warm welcome I received at Ilunion Bilbao. The day before my arrival, I emailed the hotel to ask about parking and was told it was fully booked and that only public parking was available. So I was surprised to hear upon arrival that parking was in fact available, albeit at €25 per day. The room itself was not very large but spotlessly clean. The bathroom was spacious, with a nice walk-in shower. Breakfast was excellent, with a good variety of choices. Special thanks to Vanessa for her friendly and efficient service during breakfast. The hotel is about a 30-minute walk from the city center, but public transport is very convenient — bus lines 5 and 25 stop nearby, and tickets can be paid in cash or by card. Overall, the staff was friendly and helpful, with the exception of the receptionist at check-in. – Ivan