Hotel Indigo Birmingham Five Points S UAB by IHG

This was a cozy hotel in the historic 5 points area. We used street parking which was free on the evenings and weekends. Our bed was comfy and cleaned on day 2 of 3. Tiffany and Justin at the front desk were so kind and helpful! They made our stay so enjoyable even though the key cards for the rooms didn’t work.

I read the reviews after it was too late to cancel so I was a little concerned, but our experience was better than others described. Some positives were the room was nice and clean. We could hear street noise, but we travel with a white noise machine, so even though I heard it, it didn't keep me up. And I didn't think it was that bad anyway. We used the valet service, but there is a parking garage behind the building so use that if you come here! Most of the people working there were not out-going or friendly, but they weren't rude either. However, the woman working the breakfast area was super nice! One thing we found odd was how dark the lobby was. During check-in, it was so dark! There was a smidge more light when we checked out. It was not very welcoming at all and I don't understand the reasoning behind that decision. I say add better lighting! Overall, we were not impressed with the surrounding area, and that would keep us from coming back to this hotel. But if you are in town to go to Five Points, this wouldn't be so bad.

This was probably one of my more unique hotel stays and not in a good way. First I want to say all of the staff were exceptionally friendly and helpful. When we were able to snag street parking directly in front of the hotel the desk lady came outside to let us know it was indeed a legit and good spot. The hotel in it's prime was likely very very nice. I booked this without looking at reviews but based on past experiences with this brand. But this property has slipped way outside of the brand expectations. It is very rough around the edges. Very rough. That said our room was absolutely huge. A beautiful corner room. The furnishings were nice but things like absolutely filthy HVAC vents and damaged flooring. Peeling wallpaper and signs attached to the wall with no concern for level. The room was clean though. I was impressed with the addition of a acoustic window to help with street noise. The omelet that I had at breakfast was absolutely incredible. I have had my fair share of omelets at hotels but a few days later I can still picture this one. It was that good. :) Of particular note was the elevator. One car made noises I've never heard before and vibrations I've never felt before. That said we did ride in that car several times. It was like a old wooden roller coaster. You knew you probably won't die but it's going to be a wild ride. It's astounding they would allow an elevator to operate in this condition. The hotel needs a complete reset and make over. Or change brands.