Hotel Indigo Boston Garden by IHG

The most unbelievable hotel experience I have had in years! Just wow! They were engaging and extremely accommodating from the time we pulled up to the Valet. I wish I remembered the 2 gentlemen at valet with the big smiles but they deserve so much recognition. Sean and Sarah at the front desk were amazing as well holding our bags while we did brunch after checkout and offering to send us off with water to withstand the humidity. The night staff made you feel they truly cared about your stay in the area. The location was beyond convenient and never had to wait for check in, elevators, check out or even service at the restaurant downstairs. The rooms were clean to perfection and smelt so clean. Love the layout of the small kitchenette and the bathroom. The extra space was just what we needed. Super peaceful even though the event at TD Garden had the street alive like a parade. I can’t wait to stay there again and explore more. Literally my best Boston experience….

My family and friend really enjoyed our stay at Hotel Indigo Boston Garden. The King suite room was comfortable, the staff were genuinely warm and helpful, and everything about the experience felt easy. The location was great—right near all the best parts of the North End, but still peaceful. My friend had the lattes and avocado toast every morning in the restaurant and loved them. We also made good use of the water cooler in the workout room downstairs (we did not work out, but they have some good equipment down there!) Every front desk associate we interacted with was professional, kind, and welcoming. We all agreed we’d be happy to stay again.

The hotel is "tired" and could use a meaningful refresh. Rooms have cosmetic defects (chips in porcelain, small stains on carpet, etc.) throughout and the hotel is dimply lit which gives it a bit of a depressing vibe. The night staff in the bar restaurant was less than helpful when we arrived late and the restaurant tables hadn't been cleaned for some time. On the plus side, the front desk staff and cleaning personnel could not have been nicer or more helpful. They were wonderful in every interaction. The location is great for TD Garden and the North End. Room was adequate, although dated as noted above. The biggest problem is the price. This is not a $500-600 per night hotel by any stretch given its condition and small issues and even taking into account its very good location. It's a fine place to stay, but the value is nowhere near the price point they ask.