Hotel Indigo Florence

I recently had the pleasure of staying at this wonderful hotel. From the moment I arrived, the service was absolutely excellent. Breakfast was fresh, delicious, and great variety and quality. A special mentions goes to the F&B team - PierFranco and Luigi were excellent. I'd also like to thank Manager Sergio, who was an incredible helpful with my stay.

The hotel is conveniently located near the train station, making it easy to get around the city. Service was fairly standard—not exceptional, but everything was handled professionally. The room was clean and comfortable, with a cozy bed and the added bonus of a bathtub. Overall, a solid and convenient stay for travelers passing through Florence.

⭐⭐☆☆☆ 2/5 Nice room, but hidden fees and disappointing location The room itself was beautiful — clean, stylishly decorated, and comfortable for a solo traveller, even if it was a little smaller than expected. So credit where it’s due: the physical space was lovely. Unfortunately, a few things really affected my stay. I was asked for a €50 per night deposit upon check-in, which came as a complete surprise. This was not mentioned anywhere when I booked, and it hit hard as a solo traveller on a tight budget. I lost €100 before I even saw the city, and it honestly dampened the whole experience. The staff at check-in were cold and not welcoming at all, which made the arrival feel awkward. Thankfully, check-out was much better — the person on the desk was kind and friendly, which helped leave things on a slightly better note. As for location: it’s not ideal. The hotel is tucked behind the main train station down some pretty dirty, sketchy-feeling streets. It’s about a 20-minute walk to the Duomo, and for the price I paid, I expected to be much closer to the centre. Overall, the hotel itself is fine — but in the wrong location and definitely the wrong price bracket. Unless the prices come down and they’re more transparent about deposits, I wouldn’t stay here again.