Hotel Italia Beach Club

I’m honestly surprised by the negative reviews—this hotel absolutely deserves 5 stars. Everything was spotless, my room had all the essentials like a fridge, TV, hairdryer, and even a private terrace. The staff were incredibly kind and gave me great recommendations for exploring the island. Breakfast was varied and catered to all tastes (sweet/savoury options). The only downside is that the pool and private beach weren’t available during my stay since I visited in the off-season. But everything else was perfect!

I’d like to start by saying that the Staff was VERY NICE and HELPFUL, unfortunately I don’t rate nor consider this a 4 stars hotel. Their location is a good catch but the hotel itself is not well maintained, they were doing work during my stay and the pool was emptied out for painting job. Booking prices were lower than what they wanted to offer me for 4 nights which I requested & called for a sea view room…taught I paid a descent price but the room they gave me was room no;301 which does NOT have a sea view unfortunately they have trees covering the whole view so I don’t recommend it at all also the indoor unoccupied garden is not taken care of…the television was very small ( size of a purse) the alarm system on top of the bed was covered with paper towel or wtv it was …I asked to change room after my first night for the fact that I had paid and requested sea view and she told me that they sale the room as sea view which I definitely don’t think it’s right to do so and in other words It’s not ok to respond to me saying that , when I’m the customer and I have the view in front of my eyes!!! I would have personally had offered a price rate way lower for it!! Anyways and thankfully I was changed room after a couple of hours from my request and moved to the top floor where I got to enjoy my sea view for 3 nights… the cleaning ladies were very nice and helped me out with my move , unfortunately tho on my first night in the new room I found stained towels and 2 lights not working, I laterally had to run down with the towel and ask the receptionist to change it … not that she apologized, she looked like she did me a favor! The morning after I gave back the second stained towel (with a hair ) to the cleaning lady and had her change it …I also requested a parking spot they told me the was one for me , I arrived there with 4 cars parked which I was told 2 were the owners and didn’t move, the day of I scratched my car because the was outsiders who had their car inside the parking and I had to move, the day after also I was blocked in the parking because they have an esthetic salon downstairs the hotel and the clients would come and go…also to complete the convo the gate wouldn’t get close at night so anyone can just come in and out …very disappointed! I feel bad even saying it because the staff was so nice but being a traveler who spends money and enjoy trying new places also who prefers doing directly with the hotel to make them not lose commission on websites, I will never be able to go back, Breakfast had a very few things, they don’t have a kitchen in the hotel so scrambled eggs were not made, they offered very few salty choices 2 types of cold cuts which are laid on a non refrigerated plate and definitely not fresh, the boiled eggs were always cold… only good thing was I cornetti…the lady in the morning was kind and patient, I am not an easy client to deal with but for what your paying it was definitely not worth it. You can’t compare it to any other 4 stars on the island I do not understand how they have the ability to call it 4 stars … their beach isn’t attached to the hotel so you need to cross the street walk go down the stairs once you get there the view is beautiful and the space is good but they also have other clients who don’t come from the hotel, I don’t think it’s a negative thing but more explanation before booking was ideal, I requested an extra night upon my arrival and they told me they were full, I hurd a receptionist selling the night I requested over the fone and so the day before my departure they offered it me and asked for 180€ for the night and would of had to change room… I declined the offered and found myself going to a real 4 stars hotel across the street. If you can afford and want a perfect vacation I recommend the Madonnina hotel across the street you will be paying more but all services and amenities make it the price. The strutture is a whole other level, real 4 stars.

We had reserved an upgraded room but got a room that looked like a bunker. Dark, cold and filled with mosquitos. The man that worked in the reception just laught at us when we tried to solve this misunderstanding by speaking to him. Terrible service overall and hidden costs for things that should be included, such as coffee for breakfast. My shoes also got stolen by the pool, on the area of the hotel. The private beach that belongs to the hotel lies about 100 meter from the hotel were you have to walk by a very trafficked road to get there. Although the beach was described as private there was never room for us since the locals had found a perfect spot were they didn't have to pay for placing there belongings, like in the public beaches. We tried to talk to the reception, but they ignored us like they did on the rest of the trip. We will never return to this hotel and they ruined our first trip as a couple.