Hotel Italia Palace

The points below speak for themself, I suppose one may read this and see what is applicable to their standards or what is expected from a Hotel as such: 1. No guests were allowed in our junior suite or any room at the hotel even if they are registered in the reception (in our case grandmother of my newborn was refused and no response until this day on how to properly check in a guest). 2. Cleaning of room is below standards of a 4s star. 3. Three days to have toilet repair after multiple requests. 4. No response about which channel is the children's channel on TV in our suite. 5. Breakfast service is ghastly. 6. Management refused to speak with us although multiple requests, we never spoke to management. 7. Junior suite parking is ONLY outdoor. 8. Location is good, not worth the money for what you get in return. (We stayed for 19 days!)

This is aside opinion based on experience with staff of the hotel. Me and my girlfriend experienced emergency situation on the ship over the sea. Ship hopefully has got back to Lignano Sabbiadoro and we had to find solution to get back to Grado. My plan was to stay at the hotel in case no solution on the same day. As pedestrian I presented our situation to the staff and asked only for WC usage. Women at the reception desk refused my request twice answering „not possible, only for guests”. I believe that the AI would even compass us and let use WC. Be careful when choosing services of the hotel.

I went to reserve a room directly at the reception and when we had already agreed on 1500€ for 5 nights, I urgently needed to go to the toilet and the receptionist told me that it was only for guests and sent me to the bar opposite, so I immediately changed my mind and left instead I probably saved a lot of nerves during the accommodation