Hotel Jardins d'Inés

Superb place for relaxation and well-being. Sumptuous swimming pool and incredible deckchairs... beds by the water. The Brunch is delicious. Barbecues too.

I have never seen or experienced in my whole traveler experience a 5 star hotel with a phone number that doesn't work, a staff that never replies to your email and an ignorant/arrogant manager. Can you believe that I tried to reach out to managers of this hotel through linkedin because I was hopeless for someone to answer my request. of course no replies. I paid this hotel 100 dollars in addition to the bill so I can cancel my reservation 72 hours in advance and be reimbursed because I wasnt sure I was going to Marrakech. But to my complete dismay, they told me online that I wont be reimbursed. I tried to call the hotel, Zero answer! nobody what so ever, phone number not working, emails remained answered. I even called the group Christophe leroy that owns the hotel in France so they can give me a working number. So they give me an agency number that deals with reservation where the teleoperator starts yelling at me please..,yelling at me! telling me to call directly the hotel where nobody answered me! unbelievable. every time I get to talk to someone he through the ball to someone else. Where is the customer confort in this mess? nowhere? my problem is still unsolved! I am really really disappointed and I am going to make sure to let everybody knows!

TO ABSOLUTELY AVOID: We booked this Hotel 5 months in advance only to discover that it was ultimately booked by the national football team. As a result, we had to go elsewhere and Mr. Leroy (top scammer) and his team charged us our €550 without ever reimbursing us... we have been fighting with them for a year. I might as well tell you to flee this place. (NB: Too bad we have to give at least 1 star because it deserves 0.