Hotel Jardín Tecina

Very satisfied with the stay and very fascinated by La Gomera in general. A big shoutout to staff Roque, Luiz, Ruiz and Amundsen for making us feel welcome, attained to and giving us tips. The hotel itself is beautiful, big pools, amazing views, nice and new amenities, great beach club and a good restaurant selection. Rooms: beautiful rooms, with great balcons, ocean view from different levels, large bathroom, beds were okay, and nothing to be upset about. Cleaning: efficient and fast cleaning. Food: the food differs from okay to great. I would say that the risottos and pizzas from the beach club are the best. From our experience, Jardin Tacina is a place where you come to relax. No loud music at the pools, and don’t even think about disturbing the balcony bird song with a JBL speaker. Play some tennis, some golf, and relax at the beach club.

This hotel has the potential to be outstanding. It is set atop a cliff face with fantastic sea views. The rooms and public facilities are very good, with extensive pool sunbed areas, lounges, and bar areas. The room was great, and the refurbishment was excellent. However, the problem is the food and staff. Many of the staff were pleasant but seemed to lack customer service training. Only one waiter and the porter had any customer service training. The food was poor—often tasteless, and hot food was always lukewarm. The presentation made the food look as unappealing as it tasted. Salads and desserts were good. I'm not sure if it's the cooking standard or the choice of product, but most meat items were poor, tough, and tasteless. It is always challenging to find a table at breakfast, and the rooms were not cleaned properly. In the name of sustainability, this feels more like an excuse for poor standards. One morning, we had no hot water, but your maintenance team responded very promptly.

We spent 5 days at Hotel Jardín Tecina and were relieved to leave. Despite informing the hotel in advance about my disability, accessibility was terrible. The room was tiny and noisy, and getting around the hotel grounds with limited mobility was a real struggle. Reception told us there was a lift to reach the pool, village and restaurants — but to access it, you first have to climb stairs. Once you exit the lift, more steps follow. Completely unsuitable for disabled guests. Playa de Santiago is lifeless, with very few dining options, and no charm. The internet failed halfway through our stay, and nothing was done about it despite complaints. What should’ve been a relaxing break turned into a frustrating experience. Definitely not recommended for anyone with mobility issues — or without a car.