Hotel Jerez & Spa

This is our go-to hotel in Jerez. This time and last, we booked a pool view room with a little terrace. Some of the rooms overlooking the car park are a little dated. We love it because of the location, the parking, the pool, the pool bar, the breakfasts, and the restaurant ...all.of which are of really good quality. What makes it a standout for us is the staff. They are all professional kindly and knowledgeable. The reception team has good English if you are not a confident Spanish speaker. The bearded guy at reception is particularly charming and helpful.

This was our third visit to the hotel, but our first time staying during summer when the pool was open, and it really added to the experience! The hotel is very easy to reach by car, and free parking is a real bonus. It’s about a 20-minute flat walk to Jerez town centre, which we found very convenient. Our room had direct pool access, looked recently refurbished, and was spotless. The pool area is beautiful and relaxing, though we would have appreciated a movable parasol near our room, as there was little shade in the afternoon. Breakfast had a wide variety of hot and cold options, and we also really enjoyed the half-board memu, great quality, and good selection. Overall, another great stay. We’re already looking forward to coming back again!

My €1,100 designer sweater was destroyed by their dry cleaning service—and they blamed me. I entrusted a €1,100 Ermenegildo Zegna sweater to Hotel Jerez & Spa’s dry cleaning service. It came back with four large holes. I provided photographic proof the sweater was in perfect condition the day before I arrived. No apology. No responsibility. They even tried to charge me for the cleaning. If you value your belongings—or basic accountability—avoid this hotel. Total disregard for guest property and professional standards.