Hotel Kaiserworth

Stayed with a large group of family, we all had a great stay. Location was central so great for exploring. The hotel is very picturesque. The staff were all very friendly, knowledgeable and helpful. Would definitely recommend and we all said we would return if we ever visit this region of Germany again.

I stayed 2 night in this very nice hotel in the very center of a beautiful German mid-sized old city! Room (King-sized bed) was very clean as well was the bathroom. The dinner in the restaurant was delicious. The breakfast was very various and in top quality. The staff was very kind and sympathetic. Minus: The shower was a bit too small in my room 137 and the parking lot is not at the hotel, but ca. 200m away (therefore 1 star less). So overall: My recommendation!

We had a terrible experience with booking our stay, using their website. We received an email where they said that the money couldn't be deducted from our credit card and that our booking would be cancelled unless we send them the number and expiration date for a different credit card. I find it very irresponsible that they ask this through email, but given that we were desperate to secure our stay I sent the information and asked if they could confirm our reservation. They never replied to our email and therefore we had to make a second booking at a different place. Later, I found out that the money was deduced from the second credit card after all! This means that they read the email and executed the payment but didn't bother to reply, perhaps hoping we would not show up. I consider this a crime. I had to call them to ask their confirmation and in the end had to cancel our booking at the other stay. We had no issues during our stay. I have locked my credit card as a measure to avoid further theft. Also, it was very challenging to shower without flooding the bath room.