Hotel Karos Spa

Fabulous spa, sauna.sauna seance is unforgettable. Cozy atmosphere, delicious cuisine, friendly staff. Highly recommended

The rooms are spacious, the staff are friendly and tries to help you. Different activities for children, playground and toys The SPA is big enough with several pools and different kind of saunas. The restaurant in the hotel wasn't big enough during winter time as the terace was closed, the food was average, however the pastries and cake were excellent. The staff in the restaurant is really kind and the serving is fast.

Unfortunately, the service was absolutely terrible. 1. The water from both the sink and the bathtub came out yellow/brown. Our room had no phone, so as a single parent with my 3-year-old daughter, I had to take her with me to the reception in the other building. After a discussion, they said someone would check it the next morning. The receptionist came to our room, dismissing my concern by saying it was normal for the bathtub because of the thermal water, and as for the sink, we should just let it run for a long time. 2. In the middle of the night, a noise started in the bathroom—like an alarm that vibrated, got louder, paused, and repeated. It was impossible to sleep because it wasn’t a constant sound, and my body remained in a state of alert. I hoped it was the heating or ventilation and that it would eventually stop, but it didn’t. 3. In the morning, I had to go to reception *again* with my child (since, again, there was no phone in the room). They promised that someone would come at 8 AM to check the water and the noise. I waited in the room, but by 9 AM, no one had arrived. So, back to reception with my child. This time, I brought the receptionist with me and said I couldn’t stay in that room. He showed me another room and told me I could move there, but I had to pick up the key from reception myself. No offer to help with luggage or to bring me the key. So, once again, I packed up everything, carried it with my 3-year-old up to the next floor, only to find the door locked. I had to go back *again* to the reception in the other building to get the new key. The new room was quiet, and—surprisingly—the water was perfectly clear in both the sink and bathtub, proving that the "thermal water" excuse was nonsense. This time it also had a phone, so at least I could have called. The kids’ club staff only spoke Hungarian, with a cold attitude and no English communication possible. I am a quiet person, not someone who looks for conflict. I remained polite, and after the exhaustion from lack of sleep and all the effort, I simply didn’t have the energy to argue. I asked if there would be any compensation, but I was dismissed—as if I should be grateful just to have received another room. I can't shake the feeling that if I had been louder, they would have taken me more seriously. This review is my outlet—I just needed to get this off my chest. We will *not* be returning.