Hotel Kristály Konferencia & Wellness

We were celebrating a beautiful wedding here. The food was excellent, we loved the wine selection and the service was great too. 😊 Thanks!

New and modernrooms with all the equipment what you can imagine. We booked a suite with balcony inclusive full relax massage chair, massage jacuzzi! Inclusive there is a spa for all guests. Only the breakfast is poor, could be more variants.

Doesn't quite reflect how it looks online and it could do with some improvements. My feeling is: the hotel profits mainly from the conferences it holds. It does not focus on providing a great experience for the "general" guests. My partner and I booked through a common booking platform - upon arrival we checked in and the receptionist was friendly, speaking to us in Hungarian/English. They gave us the last available wellness card (seems strange they ran out, they should have more). When we got to the room, we realized it was not the type we had booked online (double vs twin). We went back to explain and the receptionist tried to convince us it was our fault and that we need to call up/explain what type of room we want in the notes of the booking. In some cases this may be true, but we double checked the room included a double bed and the name of the booking was "double". She could only offer to push the beds together. We took some time to consider our options and when we went back, the manager had returned from their break. She was friendly and understood the situation. She bumped us up a room into a junior suite - apparently at the expense of someone arriving tomorrow... Regardless - the wellness area was small, with only one pool. The cold dip and the jacuzzi were not working. You have to request to turn on the sauna, which takes 30-60 minutes. The manager came to do it, and actually forgot to press a button. So in the end, it took a lot longer. They seem to have a good selection (infra, finnish, steam, salt room) but only some work. The restaurant offered a good selection and the staff were friendly. It's very nice to sit on the terrace. The area is quiet, and we weren't able to find anything like basketball, tennis courts. You can get to Lake Balaton in 30-40 minutes though. The bar downstairs is pretty standard, but the bowling was a lot of fun. It works out about 8 euros per hour for a lane (there are four lanes). The breakfast was avergae/below average and the staff didn't seem that interested in providing a good service, leaving food on the floor and not clearing tables away. Overall, it was a mixed experience. Some nice moments (upgrade, restaurant) but a lot still left to be desired.