Hotel Kronelamm im Schwarzwald

I own a travel agency based out of Washington DC…I’ve dealt with some of the most luxurious hotel brands in the world and have travelled to 44 countries. One thing I don’t care for in Germany is poor customer service especially in the hospitality industry….however this particular property and the staff have blown me away. Everything was perfect from the time I called and made the booking to arrival, our four days at the hotel, 4 massages, dining and the super super friendly staff! There’s absolutely nothing I would change and I’ll most certainly be back. It was a very nice break away from the stresses of our jobs and 3 small children. I wish the Berlin family much success. Everything was perfect! I’m not sure what your backgrounds are but you sure are doing a fantastic job in this industry where many hotels and restaurants fall short on. And thank you for the attention to detail! Small gestures of providing me with an English menu each night to accommodating our spa appointment changes since my husband was sick to even a late check out! Thank you!!!!!!!!

I have given the restaurant 5 stars as the food and service was excellent. I particularly like the bar area - very welcoming with a pleasant atmosphere. I had the best steak I have eaten for a long time. Really worth a visit. However, one negative point. There were 2 dogs in the restaurant which was for me not fitting for a restaurant of this quality. Particularly after one of the service staff stroked one of the dogs and continued with his work.

We didn't felt welcomed at all in Krone Lamm because of our two very bad experiences. That's why we will not come back here.