Hotel Kronprinz

Very friendly and helpful staff. For any guests going from abroad, the rooms don't have air conditioning which is not unusual in Germany. Their restaurant served decent breakfast. Their staff were helpful in forming a set of Halal items for us to have our breakfast there. The rooms were spacious and clean with big windows. The location is only minutes away from Greifswald university and university hospital by bus or taxi. Right at the main street with all the shopping spots there.

Most aspects of this hotel are fairly generic, however, this hotel does not, and I repeat NOT, have anything resembling functioning wifi. In fact this hotel has negative wifi, because not only can you not use the wifi network, somehow the building does not even allow for usual cell phone data to work. So, if you have any intention of checking even a single email during your stay, then please consider any other hotel. If you use this hotel you should have zero expectation regarding any functioning internet connection during the whole duration of your stay!

If you look at my other reviews you know I am not a complainer. It breaks my heart to write this bad review, especially since several members of staff at the hotel were so nice. However, the lady who we think is the “owner” or “manager” was so rude upon our arrival and subsequent interactions that I can’t help but comment on our overall experience. If it were a cheap B&B I would put up with it, but you simply don’t expect this kind of service from a “four” star hotel. To begin with our service dog was welcome for a night’s stay but couldn’t come along to breakfast, so come the next morning we decided to have breakfast somewhere else. When we came back requesting a refund on breakfast the owner/manager said that our dog was now allowed at breakfast at a table in the corner far removed from everyone. By then our experience was so jaded we thought it impossible breakfast could be at all worth the cost and simply asked for a refund on account of the dog (18 euros) but she bluntly refused. Furthermore, the staircase leading up to our room smelled so bad of a chemical detergent that even my dog kept sneezing - I am not kidding! The card machine to open the door to the second floor where our room was located wasn’t working properly. I literally spent three to five minutes trying to get my card working - one time it failed completely so my husband went in the floor below and drove up in the elevator to open the door for us. The room smelled horrible upon our arrival so we left the windows open the whole night. The smell was gone the following morning. The under side of the toilet lid was a dingy blue and the toilet was dirty as well - please see photos attached. The towels in the bathroom were ragged. The bed sheets and linens felt synthetic. The entrance way of the hotel was clinically dreary. We had paid for five nights and left after the second night because we couldn’t bare it any longer. The young female member of staff felt so bad that she said “but at least take two coffees for the road” and brought them out to us. That was greatly appreciated!