Hotel La Mariposa

We rented a casita and thoroughly enjoyed this lovely place. The pools were clean and the bartender Gerald was wonderful. The restaurant was consistently delicious and we always had great service. We wished the shuttle ran more often as driving around town was just too stressful. Other than that we had a perfect stay. The gardens are stunning and multiple kinds of monkeys visited every day. It was so beautiful.

This is the best hotel I have ever stayed at! The staff went above and beyond for our entire visit, One time it was raining and the concierge walked me across the parking lot, holding an umbrella over me the entire time, so nice! Yerald the bartender is the nicest man on earth and became friends with my boyfriend, and even came to dinner with us and had an amazing night. Me and my boyfriend went fishing and caught a tuna and brought it back to the hotel, and the chef made the most amazing dinner ever for us out of the tuna. The views and rooms are amazing. I would rate this hotel 10 stars if I could.

This property is beautiful! The lush landscapes, the infinity pools, and the unmatched views of the ocean and surrounding mountains are incredible. The customer service, however, is very lacking. We were treated very poorly by Alan and a few other staff members. The staff lacks professionalism, and they treat you like they’re doing you a favor by serving you. They will do anything they can to try to get more money out of you. I don’t think I would stay here again. We went on to stay at the Waldorf Astoria Punta Cacique for 5 nights, and we could definitely tell the difference in customer service between the two places (we were treated like royalty at the WA). There are also issues with plumbing at La Mariposa. The water pressure is very low and our toilet was semi clogged upon arrival. They ran out of towels at the pool, the bar tender had a poor attitude. Everything just felt very odd here. It’s a shame because the place is stunning. I think an urgent change in staff and management is needed.