Hotel La Renaissance Marrakech

This hotel was a huge disappointment and definitely not up to 4-star standards—at best, it’s a 2-star property. The facilities are extremely outdated, everything feels worn down and poorly maintained. The worst part of my stay was when someone opened my room door at 2 AM, which was not only unacceptable but also made me feel completely unsafe. I requested to change rooms, but the new one was even worse than the first—darker, more uncomfortable, and just as run-down. Overall, this place does not meet the expectations or comfort you’d expect from a 4-star hotel. I would not recommend it and won’t be returning. The pool was nothing like the photos on the booking site. In reality, it was dirty, neglected, and closed during my stay. Very disappointing and completely misleading.

I'm writing this review as a warning to others: avoid this hotel at all costs. Our stay was a disaster from start to finish. During check-in, I paid the tourist tax in cash to the receptionist, Hassan, who promised to provide a receipt during check-out. However, no receipt was given, and I was told to collect it later. This was just the beginning of our problems. The room assigned to us had no door lock, and the washroom was bare – no jar, no jet spray, nothing. We complained, and after some reluctance, they provided another room. But this one had a non-functional AC. On the first day alone, I had to complain four times, and it took three hours to get a somewhat decent room. However, it wasn't even clean to standard. But the struggle didn't end there. The check-in card for the room didn't work, so I had to call someone to open the door for me every time I wanted to enter. This was frustrating and unacceptable. On the day of check-out, I asked for the receipt for the tourist tax, which I had paid in cash during check-in. To my surprise, the hotel refused to provide it. This lack of transparency and accountability was appalling. The service was poor, and the staff seemed uninterested in resolving our issues. The hotel's infrastructure was in disrepair, and the management's attitude was dismissive. In conclusion, our experience at this hotel was a nightmare. The hotel failed to provide basic amenities, and the service was subpar. I would not recommend this hotel to anyone and would advise others to look elsewhere for a comfortable and hassle-free stay. *Rating: 1/5* *Advice: Avoid this hotel at all costs.*

Terrible experience! I have never encountered such an appalling excuse for a 4-star hotel in my life. From the moment we arrived, it was clear that this place is a total fraud—misleading advertising, unprofessional staff, filthy rooms, and nonexistent service. Reception & Staff – Rude, Unprofessional, and Indifferent Upon arrival, the receptionist couldn’t even be bothered to pause her conversation with a colleague while checking us in. She handed us keys to a room that was clearly occupied—crumpled bedsheets, used towels on the floor, as if someone had just slept there. When we returned to report this, she LAUGHED in our faces and continued chatting as if we were an inconvenience. The Room – Dirty, Broken, and Neglected The second room they gave us wasn’t much better. The sink was clogged, the bathroom flooded, and the promised iron? Never arrived, despite multiple requests. We waited 20 minutes the next morning just to be ignored again. The in-room phone didn’t work, so we had to go downstairs every time we needed something—which, of course, no one cared to provide. "Facilities" Internet? Works when it feels like it (which is almost never). Heating? Forget it—freezing cold hallways and indifferent staff. Basic maintenance? Nonexistent. Overall – A Complete Scam This hotel is a disgrace to the hospitality industry. The staff is lazy, disrespectful, and utterly unprofessional, the rooms are filthy and poorly maintained, and the so-called "4-star service" is a blatant lie. Save your money—stay anywhere else. This place doesn’t deserve a single guest. DO NOT BOOK HERE